Terms of Service

Who you are agreeing with

These Terms of Service (the "Terms") are an agreement between you and Product Advantage LLC, a Delaware limited liability company doing business as BetterDocket ("BetterDocket," "we," "us"). The Terms govern your use of the BetterDocket website, the BetterDocket firm application, and the BetterDocket client portal (together, the "Service").

By checking the acceptance box presented when you create a Firm workspace or accept an invitation, by creating an account, or by using the Service, you agree to these Terms.

Eligibility and authority

The Service is offered for business use by law firms ("Firms") and the clients those Firms invite ("Clients"). If you accept these Terms on behalf of a Firm or other organization, you represent that you have authority to bind that organization, and "you" includes it. You must be at least 18 years old to use the Service.

An invited Firm Member accepts the separate User Terms, which cover acceptable use, account security, and confidentiality. Accepting the User Terms does not bind the Firm to this agreement or to any subscription.

Early Access

The Service is offered on an early-access basis. It is under active development, has not been independently audited or penetration tested, and has not completed SOC 2, ISO, or any comparable certification. Features may be added, changed, deprecated, or removed at any time; behavior may change; and errors, defects, downtime, and data loss are more likely than in a mature product. Early Access features are provided for evaluation only.

Each Firm is responsible for deciding whether the Service, in its current state, is appropriate for the information it uploads and for its own professional obligations, and for maintaining its own independent system of record.

What the Service is — and is not

BetterDocket is a case visibility and communication layer: it helps Firms and their Clients see case status, next steps, key dates, documents, and updates in one shared place.

BetterDocket is a software provider. We are not a law firm, do not practice law, and do not provide legal advice, opinions, or representation. Nothing in the Service — including its templates, phase descriptions, suggested text, or any AI-assisted output — constitutes legal advice or a legal judgment, and no such content has been reviewed by a licensed attorney for any Firm's jurisdiction, practice area, or matter. Use of the Service does not create an attorney-client relationship with us, and no communication through the Service is privileged as to us.

We make no representation that use of the Service complies with any rule of professional conduct, bar regulation, court rule, client-confidentiality obligation, advertising rule, file-retention rule, or trust-account rule applicable to any Firm.

The relationship between a Firm and its Clients — including all professional-responsibility obligations — remains entirely between the Firm and its Clients.

The Firm's professional obligations

The Firm acknowledges that it, and not BetterDocket, bears the professional responsibility for its clients' confidential information and for its use of technology, including:

• the duty to make reasonable efforts to prevent unauthorized access to or disclosure of information relating to the representation of a client (ABA Model Rule 1.6(c) and its counterparts, including Rule 4-1.6(e) of the Rules Regulating The Florida Bar);
• the duty of technology competence — to keep abreast of the benefits and risks associated with relevant technology (Comment 8 to ABA Model Rule 1.1 and its counterparts);
• the duty to make reasonable efforts to ensure that the conduct of a nonlawyer retained by or associated with the Firm, including a technology vendor, is compatible with the Firm's professional obligations (ABA Model Rule 5.3 and Rule 4-5.3 of the Rules Regulating The Florida Bar), and to obtain any client consent or give any client notice its jurisdiction requires before storing client confidences with a third-party vendor; and
• the duty to maintain and preserve client files independently of the Service.

The Firm represents that, before using the Service and periodically thereafter, it has independently evaluated the Service — including our published security page and its stated limitations, our privacy notice, and our Data Processing Agreement — and has determined that the Service is appropriate for the information the Firm chooses to place in it. We do not, and cannot, make that determination for any Firm. If the Firm's obligations require capabilities we do not offer, the Firm must not use the Service for the affected information.

Accounts and responsibilities

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for activity under your account. Firms are responsible for managing which staff and Clients they invite and for the permissions they grant.

The Service does not currently offer multi-factor authentication for firm or client product accounts — see our security page. Firms should account for that when deciding what information to place in the Service and when setting their own credential practices.

Notify us promptly at security@betterdocket.com if you suspect unauthorized access.

Clients and the Client Portal

The Firm alone decides which Clients to invite, which Cases each Client may access, and what information to make client-visible. Clients access the Client Portal as the Firm's invitees, in support of the Firm's relationship with them.

The Firm, not BetterDocket, is responsible for its relationship with its Clients, for the accuracy and appropriateness of everything it makes client-visible, for obtaining any consent or giving any notice its professional obligations require before inviting a Client, and for promptly removing Client access when the representation ends or access is no longer appropriate. We have no attorney-client, fiduciary, or advisory relationship with any Client, we do not verify the identity of any Client a Firm invites, and we do not independently review anything a Firm makes client-visible.

Clients are bound by our separate Client Portal Terms, which are additional to and do not modify this agreement. If a Client does not accept those terms, the Client cannot use the Client Portal, and the Firm must communicate with that Client by other means.

Subscriptions and payment

Fees. The Service is billed on a usage-based plan consisting of (a) a recurring monthly base fee, charged in advance, and (b) usage fees, charged in arrears, calculated as follows: one "open Case-day" for each completed UTC day on which a Case is neither archived nor deleted, and one "archived Case-day" for each completed UTC day on which a Case is archived. Current rates for each component are those presented to the Firm in the Service at the time of subscription and in the Firm's account. Closing a Case does not stop open Case-day charges; archiving or deleting the Case does.

Invoicing. All components appear on a single monthly invoice. Because usage fees are charged in arrears, the Firm's final invoice will issue after the subscription ends and will include all usage accrued through the effective date of termination or the date each Case ceased to be billable, whichever is later.

Our records control. Our usage ledger is the authoritative record of Case-days for invoicing purposes and is conclusive absent manifest error. A Firm must dispute an invoice in writing within thirty (30) days of the invoice date or the invoice is deemed accepted. Undisputed amounts remain payable.

Trial, grace, and suspension. New Firms receive a fourteen (14) day trial. A trial does not convert to a paid subscription automatically; a Firm must affirmatively subscribe. If a trial expires or a payment fails, the account enters a fourteen (14) day grace period during which the Firm may subscribe or cure. If the grace period expires, we may cancel the subscription and suspend access.

Rate changes. We may change the base fee or any usage rate on thirty (30) days' notice by email to the Firm's account administrators or by notice in the Service. A change takes effect at the start of the next subscription period. Continued use after that date constitutes acceptance; a Firm that does not accept may terminate before the change takes effect.

Early Access pricing. Firms that subscribe during the Early Access period receive the base fee rate in effect at their first paid invoice, and we will not increase that base fee for twelve (12) months from that date. This commitment applies to the base fee only. Usage rates for open and archived Case-days, and the fees for any feature introduced after the Firm subscribes, are not locked and may change on notice as described above. This is a pricing commitment, not a commitment to maintain any particular feature or feature set.

Payment processing. Payments are processed by Stripe. The Firm authorizes us and Stripe to charge its designated payment method for all amounts due, including variable usage amounts that are not known in advance. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and the Firm will reimburse reasonable costs of collection.

Taxes. Fees exclude all sales, use, VAT, GST, excise, and similar taxes. The Firm is responsible for all such taxes other than taxes on our net income. Where we are required to collect, we will add them to the invoice. If the Firm is exempt, it must provide a valid exemption certificate before the applicable invoice.

Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, unused Case-days, or Cases archived or deleted mid-period.

Your data

As between the parties, the Firm retains all right, title, and interest in the case, client, document, and message content it and its invited Clients submit to the Service ("Customer Data").

License to operate. The Firm grants us a non-exclusive, worldwide, royalty-free license, during the term and for a reasonable wind-down period, to host, store, copy, transmit, display, index, reformat, compress, encrypt, package for storage, back up, and create derivative works of Customer Data, and to disclose it to our subprocessors, in each case solely to provide the Service and for the purposes stated below. The Firm represents that it has all rights and consents necessary to grant this license and to make Customer Data available through the Service, including to the Clients it invites.

Why we process it. We process Customer Data only to (a) host, operate, secure, and deliver the Service to the Firm; (b) prevent, detect, and investigate fraud, abuse, security incidents, and violations of these Terms; (c) respond to a Firm's support requests; (d) generate the outputs the Firm or its Clients request through the Service, including AI-assisted suggestions; (e) generate Usage Data as defined below; and (f) comply with law. We do not process Customer Data for advertising, for resale, for the benefit of any other customer, or to train general-purpose machine-learning models.

Usage Data. "Usage Data" means technical and operational data we generate from the operation of the Service — event counts, feature-adoption metrics, performance and error telemetry, and the Case-day counts recorded in our usage ledger for invoicing — in each case excluding Customer Data content and excluding any data that identifies a Firm's Client or the substance of a Case. We own Usage Data and may use it to operate, secure, invoice for, and improve the Service and to produce aggregated statistics, provided we do not publish Usage Data in a form that identifies a Firm or any Client.

How your data is handled. Customer Data is stored in a multi-tenant database. Row-level security policies scope reads and writes to the relevant Firm, Client, and Case relationships, and Case documents are held in private storage subject to the same access checks. Our current safeguards and their known limits are described on our security page, which is a description of present practice and not a warranty.

AI features. We do not use Customer Data to train, fine-tune, or otherwise improve any general-purpose machine-learning model, and we do not authorize any subprocessor to do so. AI-assisted features transmit limited Case information to a third-party model provider as described in our privacy notice and our Data Processing Agreement. That provider's own retention and training practices are governed by its terms with us, which are disclosed in those documents. We do not warrant a third party's conduct.

Export. A Firm may export its Customer Data at any time using the export features in the Service. On written request from a Firm's account administrator while the Firm's account is in good standing, we will also provide a machine-readable export of the Firm's Customer Data within thirty (30) days, up to twice per twelve-month period at no charge.

Deletion. A Firm may delete a Case through the Service. Deletion removes the Case from the Service immediately and stops usage charges for that Case at the next daily usage snapshot; the Case is retained as a recoverable cold-storage package for thirty (30) days and is then permanently destroyed. Deleted documents and folders are held in the Case's Trash for ninety (90) days before permanent destruction. Archived Cases are packaged into cold storage; restoring an archived or deleted Case requires retrieval from cold storage and typically takes several hours.

Residual copies. Encrypted backups and routine system logs are cycled on their own schedules and are not individually purged on request. Any residual copies remain subject to the confidentiality obligations in these Terms until overwritten in the ordinary course.

Limits. We may decline or defer an export or deletion request where the Firm's account is past due, where we reasonably suspect fraud or a violation of these Terms, or where retention is required by law or by a legal hold.

Backups are our operational practice, not a service to you

We maintain backups for our own operational continuity. We do not offer backup, archival, or data-recovery as a service, we do not commit to any backup frequency or retention period, and we do not guarantee that any Customer Data can be recovered.

The Firm is solely responsible for maintaining its own independent copies of any Customer Data it needs to retain, including for client-file, malpractice-defense, and professional-responsibility purposes. We are not liable for any loss, corruption, or inability to recover Customer Data.

No service levels

We do not offer a service-level agreement, an uptime commitment, a recovery-time or recovery-point objective, a maintenance window, or a support-response commitment. We may perform maintenance, including maintenance that makes the Service unavailable, at any time. Any target response time we publish is a good-faith goal and is not a contractual commitment. The Service depends on third-party infrastructure providers, and we are not responsible for their unavailability, degradation, or discontinuation.

Acceptable use

Prohibited data. You must not upload or transmit through the Service: protected health information subject to HIPAA (we do not maintain a HIPAA compliance program and will not sign a Business Associate Agreement); cardholder data or full payment-card numbers; biometric or genetic identifiers; consumer report information subject to the FCRA; classified, export-controlled, or ITAR-regulated information; information about a person you know to be under 13; or any information subject to data-residency, sovereign-storage, or sector-specific security requirements we have not agreed in writing to meet. The Firm is solely responsible for any prohibited data it submits, and this prohibition is a material term.

Prohibited conduct. You must not attempt to access another Firm's or Client's data; probe, scan, penetration test, or load test the Service without our prior written consent; reverse engineer, decompile, or attempt to derive source code; upload unlawful content, malware, or infringing material; misrepresent your identity or affiliation; resell, sublicense, or provide the Service as a service bureau; scrape or perform automated bulk extraction; benchmark for a competing product; use AI-assisted output as legal advice or as a substitute for attorney review; or circumvent usage metering, Case limits, or access controls.

Suspension. We may suspend all or part of a Firm's or a user's access, with or without advance notice, if (a) fees are past due, (b) we reasonably believe the access presents a security, legal, or operational risk to the Service, to us, or to another customer, (c) required by law or by a third-party provider, or (d) the Firm or a user has materially breached these Terms. We will use reasonable efforts to give notice and to limit any suspension in scope and duration, and we will restore access when we reasonably determine the cause has been resolved. Suspension does not relieve the Firm of its payment obligations, and usage charges continue to accrue for any Case that remains billable-open during suspension unless we state otherwise.

Our intellectual property and feedback

We own the Service, including its software, design, and branding, and the BetterDocket name and logos. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription; they transfer no ownership. BetterDocket™ and the BetterDocket logo are trademarks of Product Advantage LLC.

Feedback. If you submit feedback, suggestions, feature requests, bug reports, or a support request ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use, reproduce, modify, and exploit the Feedback for any purpose, without attribution, compensation, or any obligation of confidentiality. Feedback is not Customer Data and is not confidential. Do not include client confidences, privileged information, or Case content in Feedback. Feedback is stored write-only and cannot be retrieved by the submitter.

Publicity. Neither party may use the other's name, logo, or trademarks in publicity without prior written consent, except that we may identify a Firm as a customer where the Firm has given consent, and we may describe our customer base in general, non-identifying terms.

Third-party services

The Service relies on third-party providers — including hosting, database, storage, payment processing, email delivery, analytics, and model providers — as described in our privacy notice and our Data Processing Agreement. We are not responsible for third-party services a Firm connects or uses alongside BetterDocket.

Confidentiality

We treat non-public Customer Data as the Firm's confidential information and will not access, use, or disclose it except as necessary to provide, secure, and support the Service, to subprocessors bound by written confidentiality obligations, with your direction or consent, or as required by law. Our full confidentiality obligations — including our treatment of privileged material and our handling of subpoenas and other compelled disclosure — are set out in the Data Processing Agreement and survive termination.

Disclaimers

THE SERVICE, INCLUDING ALL AI-ASSISTED FEATURES AND ANY BETA OR EARLY ACCESS FUNCTIONALITY, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ANY DATA WILL BE FREE OF LOSS, CORRUPTION, ATTACK, VIRUS, INTERFERENCE, OR OTHER SECURITY INTRUSION; THAT ANY DATA WILL BE PRESERVED, RECOVERABLE, OR RESTORED; OR THAT ANY OUTPUT OF AN AI-ASSISTED FEATURE WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PURPOSE. AI-ASSISTED FEATURES PRODUCE SUGGESTIONS FOR HUMAN REVIEW ONLY AND MUST BE REVIEWED BY A QUALIFIED PERSON BEFORE USE.

THE SERVICE IS NOT A SYSTEM OF RECORD FOR COURT DEADLINES, STATUTES OF LIMITATIONS, OR ANY OTHER LEGAL DEADLINE, AND IS NOT A DOCUMENT-MANAGEMENT SYSTEM OF RECORD. THE FIRM REMAINS SOLELY RESPONSIBLE FOR ITS OWN CALENDARING, DOCKETING, CONFLICT CHECKING, FILE RETENTION, AND PROFESSIONAL OBLIGATIONS.

OUR SECURITY PAGE DESCRIBES OUR CURRENT PRACTICES AND THEIR KNOWN LIMITS AS OF ITS PUBLICATION DATE. IT IS A DESCRIPTION, NOT A WARRANTY OR A COMMITMENT TO MAINTAIN ANY PARTICULAR PRACTICE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE OR OUR WEBSITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Limitation of liability

Exclusion of damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOSS OF USE, LOSS OR CORRUPTION OF DATA, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY AND EVEN IF THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS THE FIRM PAID OR OWED US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY AND (B) ONE THOUSAND DOLLARS ($1,000).

Failure of essential purpose. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Exceptions. The cap does not apply to (a) the Firm's obligation to pay fees, (b) the Firm's indemnification obligations, or (c) liability that cannot be limited under applicable law.

Allocation of risk. The parties agree these limitations are an essential basis of the bargain and reflect an agreed allocation of risk that is reflected in the fees, which are substantially lower than they would be without these limitations.

Indemnification

Your indemnity. You will defend and indemnify us against third-party claims arising from your Customer Data, from your use of the Service in violation of these Terms or applicable law, from any prohibited data you submit, or from claims by your Clients arising from your use of the Service, the information you made visible, or the access you granted or failed to revoke.

Our indemnity. We do not provide an intellectual-property indemnity during the Early Access period. If you require one, contact us before subscribing; we may agree to one in a separate signed order form.

Term and termination

These Terms apply while you use the Service.

Termination for convenience. A Firm may terminate at any time through the Service or by notice, effective at the end of the then-current subscription period; usage fees accrued through that date remain payable. We may terminate any Firm's subscription or discontinue the Service, in whole or in part, on thirty (30) days' notice, and we will refund any prepaid, unused base fees.

Termination for cause. Either party may terminate for a material breach that remains uncured 30 days after written notice. We may terminate immediately on notice if a Firm fails to pay after the grace period, materially breaches these Terms, uses the Service unlawfully, or becomes insolvent.

Effect of termination. Access ends on the effective date. We will make Customer Data available for export for thirty (30) days after termination, after which we may delete it. Cases already deleted or archived follow the timelines in the Your Data section. We have no obligation to retain Customer Data more than thirty (30) days after termination except as required by law.

Changes to the Service and to these Terms

Changes to the Service. We may modify, add, or discontinue any feature at any time. For a discontinuation that materially and adversely affects a Firm's use, we will use commercially reasonable efforts to give thirty (30) days' notice, and the Firm's exclusive remedy is termination and a refund of prepaid, unused base fees.

Changes to these Terms. We may modify these Terms. For changes that materially and adversely affect a Firm's rights, we will use commercially reasonable efforts to give the Firm at least thirty (30) days' notice by email to the Firm's account administrators or by notice in the Service before the change takes effect, and the change will apply from the start of the Firm's next subscription period. All other changes take effect when we post the updated Terms. If a materially adverse change is unacceptable, the Firm's exclusive remedy is to terminate before the change takes effect, and we will refund any prepaid, unused base fees. Changes required by law, by a third-party provider, or to address a security or fraud risk may take effect immediately, and we will give notice as soon as practicable.

Every published version of these Terms remains available at its own permanent address, together with the SHA-256 hash of its text, so you can confirm exactly what you accepted.

Electronic contracting

The parties consent to transact electronically. Checking the acceptance box, creating an account, accepting an invitation, or using the Service constitutes an electronic signature with the same legal effect as a handwritten signature under the federal ESIGN Act (15 U.S.C. ch. 96) and the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50). The parties consent to receive all agreements, notices, disclosures, invoices, and records electronically at the email address associated with the account or through the Service.

We maintain a record of the version of these Terms accepted by each account, the date and time of acceptance, the exact acceptance language displayed, and the SHA-256 hash of each accepted document, and that record is admissible and controlling. You can view your own acceptance records in the Service. Paper copies are available on request. Withdrawal of consent to electronic records ends the ability to use the Service.

Dispute resolution

Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods and any version of UCITA do not apply.

Venue. Unresolved disputes will be brought exclusively in the state or federal courts located in Orange County, Florida, and each party consents to their jurisdiction.

Informal resolution. Before filing, a party will give the other written notice of the dispute and the parties will attempt in good faith to resolve it for thirty (30) days. This requirement does not apply to, and neither party need wait to seek, injunctive or other equitable relief for actual or threatened infringement or misuse of intellectual property, breach of confidentiality, or violation of the Acceptable Use section.

Jury waiver. EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Class waiver. EACH PARTY MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Limitations period. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim accrues, or it is permanently barred, except for claims for non-payment.

General

Order of precedence. In the event of a conflict, the following order controls: (1) a written order form signed by both parties; (2) the Data Processing Agreement, solely as to the processing of Customer Data; (3) these Terms; (4) the privacy notice. The security page, help documentation, marketing materials, and roadmap statements are informational only, are not incorporated into any agreement, and do not create obligations.

United States only. The Service is offered to and intended for law firms established in and operating from the United States, and is not designed for use subject to the GDPR, the UK GDPR, or comparable non-US data-protection law. We do not offer Standard Contractual Clauses, an EU or UK representative, or data residency. Firms must not use the Service to process personal data subject to those laws. You will comply with US export-control and sanctions laws.

No government use. The Service is commercial computer software. We do not offer FedRAMP, CJIS, StateRAMP, or any government-specific compliance, and the Service is not offered for use under any government contract requiring them.

Entire agreement. These Terms, together with the Data Processing Agreement, the privacy notice, and any order form the parties sign, are the entire agreement and supersede all prior or contemporaneous proposals, marketing materials, demonstrations, statements, roadmaps, and understandings. Neither party has relied on any statement, representation, or roadmap not expressly set out in these Terms. No purchase order, vendor questionnaire, or other document issued by a Firm modifies these Terms, and any such terms are void even if we sign or return the document.

Assignment. A Firm may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all its assets or practice, on notice. We may assign these Terms in whole or in part, including in connection with a financing, merger, acquisition, reorganization, or sale of assets. Any other attempted assignment is void.

Force majeure. Neither party is liable for any delay or failure to perform, other than a payment obligation, caused by circumstances beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil disturbance, labor action, governmental action, utility or telecommunications failure, denial-of-service or other attack, and any failure, degradation, suspension, price change, or discontinuation of a third-party infrastructure, hosting, database, storage, payment, email, or model provider, including Supabase, Vercel, Amazon Web Services, Stripe, Resend, PostHog, and OpenAI.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and to give the greatest effect to the parties' original intent, and the remaining provisions remain in full force.

No third-party beneficiaries. These Terms are between us and the Firm. No Client, Firm Member, or other person is a third-party beneficiary of these Terms or has any right to enforce them.

Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary, or employment relationship.

No waiver. No failure or delay in exercising a right waives it, and no single or partial exercise precludes any further exercise.

Interpretation. Headings are for convenience only. "Including" means "including without limitation." No rule of construction against the drafter applies.

Survival. The following survive termination: Your Data (as to ownership, export, deletion, and residual copies), Usage Data, Confidentiality, Feedback, intellectual property, fees accrued before termination, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and this Section.

Notices. Notices to a Firm may be given by email to any account administrator's registered address or by notice in the Service, and are effective when sent. Notices to us must be sent to legal@betterdocket.com and are effective on receipt. Each Firm must keep at least one accurate administrator email address current.

Contact

General questions: hello@betterdocket.com. Support: support@betterdocket.com. Security reports: security@betterdocket.com. Contractual notices: legal@betterdocket.com. Privacy requests: privacy@betterdocket.com.