User Terms

These User Terms apply to you as an individual when your firm invites you into CaseLantern as a Firm Member — an attorney, paralegal, legal assistant, receptionist, or anyone else your firm gives access to.

They are short on purpose. They cover how you use your account, not what your firm owes us.

You are not signing your firm up for anything

Your firm's relationship with CaseLantern is governed by our Terms of Service, which a firm administrator accepted on the firm's behalf. Accepting these User Terms does not bind your firm to that agreement, to any subscription, or to any payment obligation. If you are not authorized to bind your firm, that is fine — you do not need to be.

CaseLantern is operated by Product Advantage LLC, a Delaware limited liability company doing business as CaseLantern.

Your account

• Your account is yours alone. Do not share your password or let anyone else sign in as you.
• Use the email address your firm invited. Do not create an account that misrepresents who you are or which firm you work for.
• CaseLantern does not currently offer multi-factor authentication for product accounts. Choose a strong, unique password and protect the devices you stay signed in on. Our security page describes what we do and do not offer today.
• Tell your firm and email security@betterdocket.com promptly if you think someone else has used your account.
• Your firm can change your access or remove it at any time.

Confidentiality

You will see information relating to your firm's representation of its clients. Treat everything you see in CaseLantern as confidential:

• Use it only to do your job for your firm.
• Do not copy, export, forward, screenshot, or discuss it outside what your firm permits.
• Do not access a case you have no business reason to open, even if the software would let you.
• When your work with the firm ends, your access ends. Do not retain copies.

Your firm has its own professional-responsibility obligations for this information. Follow your firm's policies; where they are stricter than these terms, your firm's policies win.

Acceptable use

Do not:

• try to reach another firm's or another client's data;
• probe, scan, penetration test, or load test CaseLantern without our written consent;
• reverse engineer or attempt to derive our source code;
• upload unlawful content, malware, or material you have no right to share;
• scrape or bulk-extract data through automated means;
• circumvent access controls, case restrictions, or usage metering; or
• treat any AI-assisted suggestion as legal advice or as a substitute for review by a qualified person.

We may suspend an individual account that we reasonably believe presents a security, legal, or operational risk, and we will tell your firm when we do.

What we do with your information

We process your name, work email, role, case assignments, and product activity to give you access and to operate the Service for your firm. Your firm decides what case information exists and how long it is kept — we act on your firm's instructions, not yours.

If you want to see, correct, or delete information held in the product, ask your firm. Our privacy notice explains the split, and our Data Processing Agreement is the agreement that governs it.

Feedback and support requests are stored write-only and cannot be retrieved by the submitter. Do not put client confidences or privileged material in a feedback or support message.

No warranty, and limits on liability

CaseLantern is provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. It is an early-access product. It is not a system of record for court deadlines or for your firm's client files, and you should not rely on it as one.

To the fullest extent permitted by law, we are not liable to you individually for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Any liability we have to your firm is governed and capped by the Terms of Service, and nothing here creates a separate claim for you beyond that.

Electronic acceptance

Checking the acceptance box constitutes your electronic signature under the federal ESIGN Act (15 U.S.C. ch. 96) and the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50). We record the version you accepted, when you accepted it, the exact sentence you were shown, and the SHA-256 hash of each document — and you can view your own acceptance records in CaseLantern at any time.

Disputes

These User Terms are governed by Florida law, and disputes are brought exclusively in the state or federal courts in Orange County, Florida.

EACH PARTY WAIVES ANY RIGHT TO TRIAL BY JURY, AND MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Changes and contact

We may update these User Terms. Every published version stays available at its own permanent address with the SHA-256 hash of its text, and we will ask you to accept again if a change materially affects you.

Questions: support@betterdocket.com. Security: security@betterdocket.com.