Get help when something's wrong

Two kinds of help, two doors. Questions about your case go to your law firm through the case's Messages tab. Problems with the portal itself — sign-in trouble, something broken or confusing — go to the BetterDocket team, who build the software. A person replies within one business day.

Reset your password

On the sign-in screen, press Forgot password? and check your email for a reset link. The link expires after a while — if it has, request a fresh one the same way. Choose a new password of at least 8 characters and you're signed back in. Still locked out? Email support@betterdocket.com.

"No case is linked to this email yet"

Seeing this after signing in means your account works but isn't connected to a case — almost always because the email you signed up with isn't the one your firm has on file. The fix is on the firm's side: ask them to add this email address to your client record. The portal connects automatically the next time you sign in. More detail in Claim your portal account.

Help & feedback

The Help & feedback button (top of the screen, or under More on a phone) opens a form to the BetterDocket team. One thing to know before using it: what you write goes to BetterDocket, not to your law firm — the form says so, too. Pick I need help if you're stuck (we reply within one business day) or I have feedback if you have a suggestion. You can paste or attach a screenshot — PNG, JPEG, or WebP up to 5 MB — which usually gets problems fixed faster.

Prefer email?

Write to support@betterdocket.com — it's the same team, and it works even when you can't sign in at all. For anything about your case itself — what's happening, what a document means, what to do next — your firm is the right door, every time.