Help center

Client portal help.

Your law firm uses BetterDocket to keep you informed. These guides show where your case stands, what to do next, and how to send what your firm asks for.

Claim your portal account

Create an account with the email address your firm has on file, confirm it, and sign in. Your portal connects automatically — no code needed.

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Message your firm

Send questions through the case's Messages tab — the conversation stays with your case, and you can see when the firm has read it.

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Get help when something's wrong

Case questions go to your firm through Messages. Portal problems — sign-in, errors — go to BetterDocket via Help & feedback, answered within a business day.

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Can't find an answer? Email support@betterdocket.com — a person replies within one business day.